Return & Refund Policy

Return & Refund Policy – Clarogem

At Clarogem, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help with a straightforward return and refund process.

1. Return Eligibility

You may request a return if:

The item is unused, unworn, and in original condition
All original tags and packaging are intact
The return request is made within 14–30 days of delivery

We reserve the right to رفض returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Items that have been worn, washed, or damaged by the customer
Personal or customized products (if applicable)

3. How to Request a Return

To initiate a return, please contact us with:

Your order number
Full name used at checkout
Reason for return
Photos of the item (if damaged or defective)

Once approved, we will provide instructions for returning your item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
Clarogem is not responsible for lost or delayed return shipments