Cancel / Change Order

Cancel / Change Order – Clarogem

At Clarogem, we understand that plans can change. If you need to cancel or modify your order, please review the guidelines below to ensure a smooth process.

Order Cancellation

You may request to cancel your order within a limited time after placing it.

  • Cancellation requests must be submitted within 12–24 hours of placing the order

  • Once the order has been processed or shipped, it can no longer be canceled

  • To request a cancellation, please contact our support team as soon as possible with your order details

If your cancellation is successful, a full refund will be issued to your original payment method.

Order Changes

We allow minor changes within a short window before processing.

You may request to update:

  • Shipping address

  • Product size or variant

  • Contact information

Important:

  • Changes must be requested within 12–24 hours of placing the order

  • Once the order enters processing, we cannot guarantee modifications

  • After shipment, no changes can be made

Incorrect Information

If you entered incorrect shipping details, contact us immediately. While we will do our best to assist, Clarogem is not responsible for delivery issues caused by incorrect or incomplete information provided at checkout.

After Shipment

Once your order has been shipped:

  • It cannot be canceled or modified

  • You may refer to our Return & Refund Policy for further options

Refunds for Canceled Orders

  • Approved cancellations will be refunded to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

How to Request

To cancel or change your order, please contact us with:

  • Your order number

  • Full name used at checkout

  • Details of your request (cancel or specific changes)

Our support team will review and respond within 24–48 hours.

Need Help?

If you have any questions or need urgent assistance, don’t hesitate to reach out. We are here to help ensure your shopping experience with Clarogem is as smooth as possible.

Clarogem — Flexible Support for Your Orders.